cirekx Privacy Policy —
Your Information Is Safe With Us
Our complete and transparent policy on how your personal information is collected, used, and protected on the cirekx platform is described here.
This Privacy Policy ("Policy") applies between the organisation operating the cirekx platform ("we", "us") and users of the cirekx website and services ("you", "user"). By using our services, you are considered to have given your consent to the methods of data collection and use described in this Policy.
We give the highest importance to the privacy of all users in Bangladesh. This policy has been written so that every one of our users can clearly understand what is done with their information. We are committed to ensuring that your personal information will not be shared with any unauthorised third party.
What Information We Collect
Registration Information
When you open an account on cirekx, we collect the following information:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Password (in encrypted form)
User Activity Information
Information collected automatically while using the service:
- Login time and date
- Betting history and transaction records
- Browser and device information
- IP address
- Page visits and navigation data
Financial Information
Information required for processing deposits and withdrawals:
- bKash / Nagad / Rocket mobile number
- Bank account information (where applicable)
- Transaction amounts and history
- Preferred payment method
Identity Verification Information
As part of the KYC (Know Your Customer) process:
- Copy of national identity card or passport
- Proof of address (utility bill or bank statement)
- Selfie or photo ID (where required)
How We Use Your Information
Collected information is used only for specific, lawful, and defined purposes. We never use your information for excessive or irrelevant purposes.
- Account Management: To create, verify, and maintain your cirekx account and to ensure login authentication.
- Transaction Processing: To complete all financial transactions — deposits, withdrawals, and bonus payments — via bKash, Nagad, or Rocket.
- Customer Support: Our 24/7 live chat team uses your information to resolve issues and provide assistance.
- Security and Fraud Prevention: To protect accounts, detect suspicious activity, and maintain the integrity of the platform.
- Service Improvement: To enhance the user experience, add new games and features, and evaluate platform performance.
- Age Verification: To confirm that all users are at least 21 years of age and are following responsible gaming policies.
- Legal Compliance: To maintain records and follow government directives in accordance with applicable laws and regulations.
- Sending Notifications: With your consent, to send bonus offers, promotions, and important account-related information.
Cookie and Tracking Technology
Essential Cookies
These cookies are absolutely necessary for managing login sessions, security tokens, and core account functions. They cannot be disabled.
Analytics Cookies
These cookies are used to understand which pages are used most and where users are experiencing difficulties. They can be disabled.
Preference Cookies
Used to store your language preference, theme settings, and other personalisation information. Disabling them may cause some features to stop working.
You can manage cookies by changing your browser settings. However, disabling essential cookies may cause some core functions of the cirekx platform to not work properly.
Security Measures for Your Information
cirekx follows industry-standard technology and processes to protect your information. Our security framework is organised across the following layers:
SSL Encryption
All data transmissions are protected by 256-bit SSL encryption.
Data Encryption
Sensitive information stored in the database is kept in encrypted format.
Two-Factor Authentication
The option to enable two-factor authentication (2FA) for account access.
Active Monitoring
24/7 system monitoring and immediate detection of suspicious activity.
Data Retention Period
We retain your information only for as long as it is necessary or a legal obligation exists. The retention period may vary depending on the type of information:
- Active Account Information: Complete information is retained for as long as the account remains active.
- Financial Transaction Records: May be retained for a defined period after account closure in accordance with legal obligations.
- Log Files and Session Data: Generally retained for a short period and used for security purposes.
- After Account Deletion: If your account is closed at your request, personal information will be deleted within a reasonable time, though records subject to legal obligations will be retained.
Your Information Rights
As a cirekx user, you have the following rights over your own information. Contact us to exercise these rights:
Right of Access
You can find out at any time what information we hold about you and how it is being used.
Right to Rectification
If any of your information is incorrect, you can request a correction. We will make the correction within a reasonable time.
Right to Erasure
In certain circumstances you may request the deletion of your personal information, though records subject to legal obligations will be retained.
Right to Restrict Processing
You may request that the processing of your information be restricted for specific purposes, particularly in the case of marketing communications.
To exercise any of the above rights, contact us directly via live chat or send an email. We will process your request promptly after verifying your identity.
Protection of Minors' Information
cirekx does not knowingly collect any personal information from any minor (a person under 21 years of age). Age verification is mandatory during the registration process. If we become aware that a minor has opened an account on our platform, the relevant account will be closed immediately and all collected information will be deleted.
If a parent or legal guardian becomes aware that their child has registered on our platform, please contact us immediately. We will take prompt action.
Special Protection for Payment Information
cirekx takes special care in storing and processing financial information. All transactions conducted via bKash, Nagad, Rocket, or bank transfer are governed by the following policies:
- Full payment card numbers or PINs are never stored.
- You will never need to submit your mobile banking PIN or OTP to cirekx.
- All financial transactions are completed through SSL-secured connections.
- Suspicious transactions are automatically flagged for review.
- The minimum deposit is ৳300 and the minimum withdrawal is ৳800, which ensures transaction security.
- Withdrawals are generally processed within 1 hour.
Changes to the Privacy Policy
cirekx reserves the right to amend or update this Privacy Policy as needed. For any significant changes:
- Notice: You will be notified at your registered email or on the platform before any important changes take effect.
- Effective Date: Each amendment will include the date of the latest update, which will be visible at the top of the page.
- Consent: Continued use of the platform after an amendment is considered acceptance of the updated policy.
- Previous Versions: A copy of the prior policy may be provided upon request.
The latest version of this policy will always be available at cirekx.cam/privacy-policy. We recommend that you review this page regularly.
Privacy Contact
For any questions or concerns about this privacy policy, or to exercise your information rights, please contact us. Our team is ready to provide support in Bengali.
24/7 instant support in Bengali
[email protected]
Instant via live chat; prompt via email
Related Policies
- Terms & Conditions — Complete rules for using the service
- Responsible Gaming — Safe gaming practices and support
- FAQ — Answers to common questions
- About Us — Introduction to the cirekx platform